All modules
An intelligent ticketing layer that triages, resolves, and escalates.
Transform your support queue. Let your agent resolve repetitive issues instantly, and intelligently route complex cases to the right human experts.
Smart categorization
Priority tagging
Agent handoff
Status tracking
Nexaflow Agent
Online
System Record
Support Queue
Open support queue
Real world use cases
How businesses use the Tickets module.
Customer Support
Deflection & Auto-Resolution
A user asks how to reset their 2FA. The agent checks the Knowledge Base, provides the exact steps, and logs a "Resolved" ticket for your analytics without ever bothering a human agent.
IT & Operations
Smart Escalation Routing
An employee reports a hardware failure. The agent captures the device serial number, creates an Urgent ticket in Jira Service Desk, and routes it directly to the local IT hardware team.
Related modules