Pricing, billing, and credits

Nexaflow uses plans and credits to control usage. Exact plan limits may change, so use the in-app Pricing and Account / Billing screens as the source of truth.

#Where to check billing

Open the app and use:

• Sidebar credit indicator.
• Account Settings.
• Billing or subscription pages.
• Public Pricing page for plan comparison.

#What credits represent

Credits generally track AI usage such as:

• Chat messages.
• Model generation.
• Retrieval and reasoning work.
• Higher-volume agent usage.

More complex conversations can consume more resources than simple FAQ replies.

#What can stop an agent from responding

An agent may fail to respond if:

• The workspace has no credits.
• The AI provider is not configured.
• The agent is offline.
• A channel integration is disconnected.
• The module action failed.

#How to reduce usage

Use:

• Clear knowledge documents.
• Shorter system instructions.
• Adaptive Search for agents that do not need retrieval on every turn.
• Smaller or lower-cost models for simple support flows.
• Suggested questions and direct module actions where appropriate.

#Billing checklist before launch

• Confirm plan limits.
• Confirm credit balance.
• Test expected message volume.
• Confirm provider keys or managed provider access.
• Monitor usage after deployment.

#Related guides

• Configure agent settings
• Testing, sessions, and traces